Delivery & Returns

I aim to ship all orders within 3 working days of receipt unless otherwise specified. If in the unlikely event that there is a delay to your order I will notify you via email with an expected delivery date.

Items are delivered using Royal Mail 2nd Class upto 5KG. For orders over this weight we will use Parcel Force 48.

If you require something urgently or if you need an item to be be sent to a different address I am always happy to help so please contact me directly on charlottesimmonds1@gmail.com with your requirements.

Delivery costs are determined by weight which means that heavier items such as placemats will be subject to higher postal costs if ordered in multiples.

Currently we only deliver to the UK within the shop. If you require products to be sent abroad, please contact us directly for more details.

I do everything possible at FLowers for Susie to make sure that you are delighted with your purchase but if something should go awry I will always endeavour to remedy it for you.Please email or telephone in the first instance to discuss the problem. Once I have agreed to an exchange or refund, I will ask you to return the item and will provide the exchange or refund as quickly as possible.

I am afraid I cannot refund return postage unless the item is faulty and cannot accept responsibility for items that get lost on their way back to me. I expect returned items to be in saleable condition (unless being returned due to a fault).

Design & Photography Rights

All items being sold on this website belong to Flowers for Susie. All copyright, design rights and intellectual property rights existing in the designs and products and in the images, text and design of the website / marketing material are and will remain the property of the Flowers for Susie. We will treat any infringement of these rights seriously.

All Photography rights belong to Flowers for Susie unless stated otherwise.

Lighting photographs remain the property of Poole Lighting Limited & Endon Lighting.

Tableware photographs remain the property of Wedgwood.